Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
What this career actually involves
Key tasks
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
Skills and strengths
- Reading comprehension
- Listening
- Clear speaking
- Clear writing
Typical work environment
Office/Hybrid; Client/customer sites; Meetings; Remote work possible in some roles
Employment type
Private sector
Study routes from KCSE onward
Kenya-specific pathways, drawn from KUCCPS and the relevant professional regulator.
Pathway after KCSE
KCSE → Bachelor of Commerce or relevant professional training → internship/entry role → Administrative Services Managers → specialist/manager/consultant or entrepreneurship
Typical training route
Diploma/Level 6, TVET or specialist professional/technical training
Representative KUCCPS pathway
BACHELOR OF COMMERCE (B.COM) - representative route
Entry requirements
Degree mean grade C+. Representative B.Com minimums: MAT A C+ or MAT B C (respectively); Business Studies C+.
Training duration
Degree: about 4 years; diploma: about 2-3 years
Helpful KCSE subjects
Related courses
- Bachelor of Commerce
- Business Management
- Business Administration
- Diploma in Business Management
Institutions offering this route
Examples, not an exhaustive list.
- University of Nairobi
- Meru University of Science and Technology
- Pioneer International University
- plus many other KUCCPS universities
Professional regulator
No single statutory professional regulator identified for this general title
Demand and the effect of AI
Kenya demand
Medium - established occupation; actual Kenya demand varies by industry, region, seniority and economic cycle.
Future outlook / AI impact
Evolving / AI-augmented — some routine tasks may be automated, but domain expertise, judgement, communication and adaptability should remain important. Continuous learning will be essential.
Possible specialisations
- Administration Director
- Administrative Coordinator
- Administrative Director
- Administrative Manager
- Administrative Officer
Many business/management careers are experience-led; B.Com is a common rather than compulsory route.
Could this career suit you?
May suit you if you enjoy leading people, making decisions and taking responsibility for results; useful strengths include Reading comprehension, Listening, Clear speaking.
Weighing this against something else?
Put them side by side on subjects, entry requirements, duration and outlook.
Related careers
Roles that share skills, subjects or study routes with this one.
Sources
Occupation data: O*NET 11-3012.00. Kenya pathway: KUCCPS / regulator. Last verified 24 August 2026.
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