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Bill and Account Collectors
AttributeTellersBill and Account Collectors
Career area
Office, Customer Service & Administration
Office, Customer Service & Administration
What it involvesReceive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Helpful KCSE subjects
English/KiswahiliBusiness StudiesMathematics
MathematicsBusiness StudiesEnglish/Kiswahili
Study routes
TVET certificate/artisanPortfolio/apprenticeship
TVET certificate/artisanPortfolio/apprenticeship
Typical training routeKCSE plus certificate/TVET/apprenticeship or structured on-the-job trainingKCSE plus certificate/TVET/apprenticeship or structured on-the-job training
Entry requirementsKUCCPS general bands: Level 6 C/C-; Level 5 D+/D; Level 4 D-/E. Many business TVET programmes have no extra subject-specific minimum.KUCCPS general bands: Level 6 C/C-; Level 5 D+/D; Level 4 D-/E. Many business TVET programmes have no extra subject-specific minimum.
Training durationCertificate: about 1-2 years; diploma/Level 6: about 2-3 yearsCertificate: about 1-2 years; diploma/Level 6: about 2-3 years
Work environment
Remote/DigitalOffice/Hybrid
Remote/DigitalOffice/Hybrid
Employment type
Private sector
Private sector
Kenya demandMedium - broad entry market, though routine administrative work is increasingly digitised; strong digital and customer-service skills matter.Medium - broad entry market, though routine administrative work is increasingly digitised; strong digital and customer-service skills matter.
Outlook / AI impact
Transforming / higher automation exposure
Transforming / higher automation exposure
Professional regulatorNo single statutory professional regulator identified for this general titleNo single statutory professional regulator identified for this general title
Could this suit you?May suit you if the day-to-day work interests you and you are willing to build the required practical skills; useful strengths include Listening, Clear communication, Understanding speech.May suit you if the day-to-day work interests you and you are willing to build the required practical skills; useful strengths include Clear communication, Listening, Reading comprehension.

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